Employeeship
Success in corporate life is about mobilising the energy of all employees to ensure the survival and growth of the company. The book illustrates what is required of both managers and staff to develop that special personal commitment which TMI calls Employeeship. This TMI book gives specific suggestions for how to develop and sustain an Employeeship culture.
Energy Meter.
An implementation tool for the Employeeship book. It contains 3 TMI tools:
The Personal Employeeship Meter: Is the person responsible, loyal and full of initiative?
The Departmental Employeeship Meter: Is everybody committed to the organisation's survival and development?
The Organisational Employeeship Meter: Does the organisation's culture, systems and policies inspire the employees to do their best?
A Complaint is a Gift
A TMI tool to help you regain your unhappy customer's trust and keep your customers. Customer satisfaction is crucial to the organisation's future. An important prerequisite for customer satisfaction is effective handling of complaints. This publication is a practical tool for everyone with customer contact, and for those responsible for developing an organisation's complaints policy.
Personal Quality
Personal quality is the basis of all other types of quality. TMI's quality concept focuses on the human side of quality. The book contains a large number of concrete methods and exercises to help you develop your personal quality and to implement a highly effective quality development programme.
Reaching for the Stars
This publication is about team quality which is vital to the total quality of the organisation. It contains tools to monitor and develop the quality of a team's total performance as well as the quality climate of the team. The book is for top managers, team managers and employees in the private and public sector.
Personal Guarantee
A TMI tool to anticipate and prevent mistakes and win other people's trust. The object of implementing personal guarantee is to improve the quality of every single detail in every action performed by every employee in the organisation. This TMI tool presents two simple but extremely effective methods of introducing personal guarantee.
My Life Tree
A different book about personal development. "My Life Tree" is about what the individual - as a staff member or a manager - can do to achieve continuous, positive development and growth. The book provides inspiration and practical help to develop a positive attitude, create good relationships, define and achieve personal goals and to live in the present.
Putting People First
Both a tool and an inspiration for people who want to get more out of their lives as service-providers. Includes: How you can improve your ability to understand customer expectations. How you can improve your service. How to manage difficult situations. How to use body language. Describe how to provide superior service and feel good about yourself and your surroundings, both at home and at work.
Be a Double Bagger
Bring out the best in your self and in others - at home and at work. To be a double bagger, a winner, is about strengthening your self-esteem and encouraging that of others. It's about personal development, without which there can be no development of the organisation. The publication contains inspiration and is a practical tool for personal implementation.
Personal Organisation
A TMI tool to increase your level of performance and improve your personal organisation, at home and at work. This is a practical workbook filled with techniques, instructions, checklists and inspiration which can help you cut down on stress and make it easier to produce quality results in all areas of your life.
Delegation
Have confidence in others, delegate and increase their competence. Effective delegation implies that the manager assigns power and authority to staff and that staff are willing and able to take responsibility. This booklet outlines the "hard" and "soft" rules which management and staff need to adhere to in order to make the process work.
Time Manager - the key to personal effectiveness
A detailed user's guide for Time Manager with description of functions, the use of sections, divisions and forms as well as advice on planning. This book is more than just a user's guide. It's a self-instructional course in personal planning and effectiveness, full of illustrations, hints and ideas to get you started quickly.
The Stress Manager
Effective Stress Management is necessary for people who want to feel good about themselves and others and have a high energy level. This book is a practical guide to optimum health and performance containing methods and techniques to teach people to manage their stress and put it to positive use.
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FAX +353 - (0)1 - 2784079
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